Millbrae Care Home is situated in a residential area of Coatbridge within close proximity of local transport links and amenities. The home is purpose-built over three levels, which can be accessed using a passenger lift. The ground floor provides access to an enclosed garden area and hairdressing salon.

On the other two floors, there is single en-suite accommodation and additional communal bathrooms. Both floors also have dining rooms and lounges as well as smaller quieter lounges for residents and visitors to use as an alternative to the busier lounges. The care home is built on a steep incline, with the car park on the upper area of the site and the front door to the facility at the bottom of the hill.

The home is registered to provide care for a maximum of 40 older people. At the time of this inspection, the top floor was temporarily closed and there were 19 people living here. Their needs were variable, with the majority dependent on staff due to levels of frailty and dementia. The aims and objectives of the service state; "It is essential that service users including those with a diagnosis of dementia who are required to be cared for in a person-centred environment feel valued and are
recognised as individuals".

One inspector visited the service for one day on 10 January 2022. We provided feedback to the service the same day. The purpose of this visit was to look at the progress of the two requirements and two areas for improvement made at the inspection on 28 July 2021 and repeated on inspection 25 October 2021 This report should be read in conjunction with the inspection reports dated 28 July 2021 and 25 October 2021.